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About us

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, LOFT, Lane Bryant, and Talbots. Individually, our brands are unique and strong. Together, we are powerful.

Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.

Operations Supervisor

About us
KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, LOFT, Lane Bryant, and Talbots. Individually, our brands are unique and strong. Together, we are powerful.

Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.

About the role
This position leads the daily activities of associates in an Ecommerce fulfillment production environment. This includes making decisions about or assessing accuracy of system functions and information. Provide information, guidance and direction to within your area of responsibility. Monitor and maintain performance standards of direct reports, identifying performance improvement needs of subordinates and coaching to improve their knowledge and overall productivity and skills.

The impact you can have

• Delegate work assignments and monitor as necessary to maintain efficient production of associates in accordance with established SOPs and labor management standards.
• Monitor customer orders to ensure date priorities are applied and ensure completion of work assignments.
• Supervise and train associates in department functions, procedures, and rules and provide consistent enforcement of same. Also ensure associates are consistently held accountable to policies and procedures.
• Research, evaluate and resolve problems with merchandise to ensure its routing to the proper processing mode.
• Communicate production statistics and issues to immediate supervisor and operations management as required.
• Communicate and enforce safe work practices to prevent accidents.
• Conduct meetings to communicate updates, priorities and changes to associates; Support team building at all levels within production environment.

You’ll bring to the role

• 2+ years supervisory experience in an ecommerce fulfillment (preferred) or highly automated distribution environment
• Knowledge of Warehouse Management Systems, PKMS preferred
• Able to communicate effectively, both verbally and across all levels
• Proven ability to manage multiple tasks simultaneously and plan and execute responsibilities on schedule
• Ability to prioritize activities, direct and motivate a team to achieve maximum results in their daily work
• Strong problem solving and organization skills
• Adaptability to a rapidly changing environment
• Must have solid PC skills, including the use of Microsoft Excel, Word, Access database, and Outlook

Benefits at KnitWell Group

• Merchandise discount at our brands: 50% off regular-priced merchandise at Ann Taylor, LOFT, & Lane Bryant (in store and online) 
• Support for your individual development plus career mobility within our family of brands   
• A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities*  
• Medical, dental, vision insurance & 401(K) retirement* 
• Employee Assistance Program (EAP)
• Time off – paid time off & holidays*

*Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.

This position works on-site at our Greencastle, Indiana location. 

Location:

DC-Greencastle IN-ascena, IN 46135

Position Type:

Regular/Full time

Equal Employment Opportunity

The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all personnel actions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under federal, state, or local law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.