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About us

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful.

Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.

About the role

KnitWell Group's Duluth HR team is expanding to include Talbots in their support, so we are looking to add an additional Human Resources Coordinator to our close-knit team. The Human Resources Coordinator will resolve inquiries from associates, managers, terminated associates, and other external parties. They will also help resolve concerns and issues regarding processes and policies through phone, email, and case management. This person will strive to meet all expected service levels and business performance goals, performing a range of services and fully documenting all cases in the case management system.

The impact you can have

• Perform transactions related to hiring; promotions; performance management; payroll; benefits; transfers; leaves of absence; and onboarding/off-boarding.
• Utilize the HR Service Management System (Workday) to track cases and respond to requests
• Receive inbound inquiries via multiple channels (phone, email, case management, etc.), clarify the need and assist in the resolution of concerns.
• Investigate issue areas and determine methods of mitigation to resolve problems
• Maintain employee electronic files.

What you’ll bring to the role

• Excellent customer service skills. Ability to communicate effectively, both verbally and in writing.  
• Proficiency in Microsoft Office (Excel, Word, and Outlook).  Ability to conduct research, utilize databases, and produce written documents                                  
• Maintain a high level of confidentiality.  
• Ability to work efficiently in fast-paced environment; maintain composure when working with customers.  
• Strong interpersonal skills including sensitivity, patience, and flexibility to communicate with internal and external customers in a friendly, courteous, and efficient manner.  
• Experience in navigating human resources systems (Workday and ADP preferred)

Benefits at KnitWell Group

• Merchandise discount at our brands: 50% off regular-priced merchandise at Ann Taylor, Lane Bryant, and LOFT (in store and online) 
• A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities*
• Medical, dental, vision, life insurance and 401(k) retirement*
• Time off - Paid time off, sick time & holidays*

This position works in a hybrid model, with 2 days per week worked in the KnitWell Group – Duluth (MN) Office and 3 days per week worked remotely. 

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Location:

Corporate Office-ascena-Duluth, MN 55802

Position Type:

Regular/Full time

Equal Employment Opportunity

The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all personnel actions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under federal, state, or local law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.