Authenticity is everything,

About us

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful.

Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.

Assistant Manager – Customer Engagement (Lane Bryant)

About the role

Exceptional customer engagement starts with an empowered and knowledgeable team. This position focuses on developing and delivering engaging training content, tools and communication to equip field Associates with the skills and resources they need to provide outstanding customer experiences.

The Customer Engagement Assistant Manager will play a pivotal role in enhancing our team's ability to engage with customers effectively. This role is responsible for designing, writing and creating training and communication aimed at improving customer engagement, communication skills, and product knowledge. The ideal candidate is an excellent communicator, organized, and passionate about the customers overall experience.

The impact you can have

• Design, create and update training materials, including weekly communication, product guides, e-learning modules, tailored to improve internal customer engagement skills.
• Work with cross-functional partners to ensure training materials tie back and promote a customer-centric culture and omni-channel experience.
• Develop training materials that include multiple delivery channels, including but not limited to video, print, experiential and self-led.
• Plan and facilitate video-based training. Responsible for scripting video; working closely with cross functional partner to ensure the message is clear and branded.

You’ll bring to the role

• Bachelor’s Degree and/or 5+ years of relevant retail experience, including operations and customer support.
• Strong facilitation and presentation skills with the ability to engage a variety of learning styles.
• Excellent written and verbal communication skills.
• Ability to create engaging training materials, video content, and e-learning modules.
• Proficient with training platforms and Learning Management Systems (LMS).
• Strong organizational and project management skills, with the ability to manage multiple priorities simultaneously.
• Enthusiastic, self-motivated and a team player.
• Empathy and a customer-centric mindset, both internally and externally.
• Strong attention to detail and a passion for continuous learning.

Benefits

• Merchandise discount at our brands: 50% off regular-priced merchandise at Ann Taylor, LOFT, Talbots, Haven Well Within & Lane Bryant (in store and online) 
• Support for your individual development plus career mobility within our family of brands   
• A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities*  
• Medical, dental, vision insurance & 401(K)* 
• Employee Assistance Program (EAP)
• Time off – paid time off & holidays*

*Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.

Applicants to this position must be authorized to work for any employer in the US without sponsorship. We are not providing sponsorship for this position.

This position works in a hybrid model, with three days per week worked in our New Albany (Ohio) office location and two days per week worked remotely. 

#LI-MJ1

Location:

LB OH Corp Office-LaneBryant-New Albany, OH 43054

Position Type:

Regular/Full time

Equal Employment Opportunity

The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all personnel actions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under federal, state, or local law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.