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About us

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful.

Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.

About the role
This position will have an important role in the overall success of the new hire and existing associate experience by modeling and guiding a highly effective and specific learning experience toward high employee performance (EP) and utilization and efficiency of the Fulfillment Center.  This is a production position that will also perform the primary duties and responsibilities that support our efforts to provide an outstanding customer experience, maintain highly efficient operational productivity, and company profitability by processing customer orders with additional responsibility to deliver training in line with SOP and labor management standards in the respective area(s) where assigned.

The impact you can have

• Required to be familiar with and perform all functions as assigned in accordance with Standard Operating Procedures (SOPs) while maintaining high EP and utilization rates.  Specific tasks are performed in the following outbound functional areas – Active Pick, Goods to Person (GTP)/Dematic Multi-Shuttle (DMS), Tote Buffer, Sorter, Packing and Shipping and inbound functional areas - Replenishment, Receiving and Reserve, and Returns.

• Train associates as needed in all functional areas in group and one-on-one settings to ensure that all work is performed in accordance with the respective Standard Operating Procedure (SOP) and labor management standards applicable to the specific job function, including performing duties in a safe manner and using proper lifting and material handling techniques. 

• Train proper methods to ensure high quality standards of employee performance (EP), accuracy, and utilization that achieve customer satisfaction and align with facility KPIs.
• Maintain a positive and professional attitude and represent the organization with loyalty and respect at all times.
• Perform ongoing standard work audits (Observations) with new and existing associates to ensure adherence to SOPs, work rules, as well as HR and Loss Prevention policies and procedures.
• Report to work as scheduled and work scheduled overtime as necessary.
• Ensure that all tools and equipment necessary to successfully perform duties is available and in proper working order at the start and throughout all job assignments.

Assist other members of the FC team, in any way possible, as determined by FC management and supervisors

You’ll bring to the role

• Strong communication delivery skills, including the ability to communicate information and transfer knowledge in a clear and concise manner to a diverse audience.  Must have excellent oral grasp of English language.
• Demonstrated initiative, self-discipline and patience in teaching.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Demonstrate competency in using various training methods including technology-based processes. 
• Able to work independently and as a member of a team. 
• Maintain professional and positive composure when challenged and during times of heavy training requirements.
• Flexibility to adapt to a changing environment and changes in procedures and SOPs.
• Proactively approaches problems, providing solutions to issues.
• Attention to detail.  Focus and remain on task in a fast paced environment.
• Maintain individual productivity, utilization, and quality standards. 
• Actively support team concepts and ability to develop relationships and effectively communicate with team members.

Benefits at KnitWell Group

• Merchandise discount at our brands: 50% off regular-priced merchandise at Ann Taylor, LOFT, & Lane Bryant (in store and online) 
• Support for your individual development plus career mobility within our family of brands   
• A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities*  
• Medical, dental, vision insurance & 401(K) retirement* 
• Employee Assistance Program (EAP)
• Time off – paid time off & holidays*

*Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.

This position works on-site at our Greencastle Indiana location. 

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Location:

DC-Greencastle IN-ascena, IN 46135

Position Type:

Regular/Full time

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.