Calling all optimists,
innovators, and creators.
Make your mark here.

About us

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful.

Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.

About the role
This is an entry-level client technology position.  Configures, installs monitors and maintains users’ desktop software and hardware; supports mobile workforce.  Provides consultation to users for all aspects of end-user computing and desktop-based LAN systems software.  Provides technical support and guidance through Tier 1 support and works with vendors to resolve Tier 2 issues.  Responsible for documenting solutions to problems and developing end-user guidelines.  May provide on-site training to users.  Evaluates, maintains, modifies (e.g., creates macros, templates) and documents desktop application packages, participates in the testing and evaluation of new desktop packages and implements prototypes.  Must possess strong written and verbal communication skills.  Must be proficient in networking, wireless, RF handhelds, Zebra printers, mobile equipment. 

The impact you can have

• Participate as technical lead on projects related to “production” related equipment.
• Coordinate software deployment
• Creation of process and technical support documentation
• Support end user hardware break/fix process
• Support end user client software
• Manages hardware provisioning
• Administrative – Tracks time in time tracking tool, attends weekly status meetings and other meetings, maintains incident tickets, emails, and other documentation.

You’ll bring to the role

• Minimum requirement – Certificate or degree in a Computer Related Field
• Experience with PCs, Windows OS, and Microsoft Office products
• Working knowledge of network fundamentals
• Understanding of computer hardware, mobility devices & client/Server applications
• Must be able to learn new software packages
• Must have PC troubleshooting skills
• Must possess strong customer service skills, excellent oral and written communication skills, and be able to handle multiple tasks at once
• Ability to work independently
• Ability to follow schedule and meet deadlines
• Ability to follow process
• Strong attention to detail
• Ability to interact with 2nd and 3rd party support staff
• At ease in working with customers, partners, and suppliers at all levels within the business

Benefits

• You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies.
• Support for your individual development plus opportunities for career mobility within our family of brands.  
• A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.*  
• Medical, dental, vision insurance & 401(K)* 
• Employee Assistance Program (EAP)
• Time off – paid time off & holidays*

*Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.

This position works on-site at our Greencastle, Indiana location. 

#LI-AM1

Location:

DC-Greencastle IN-ascena, IN 46135

Position Type:

Regular/Full time

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.