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About us

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.

About the role
This position is responsible for the coding, testing and execution of promotions for the call center and website. This position provides operational, technical and administrative support for promotions working with Company Planning, Brand Marketing, Customer Service, Wdev. This position ensures the highest level of accuracy in coding, testing, and implementing new promotions and changes to existing promotions in a fast-paced and ever-changing environment.

The impact you can have

• Ensure cross-functional alignment of promotion plans and details including Company Planning, Merchandising, Wdev, Marketing, Design (art and copy), and Email/SMS.
• Responsible for creating, testing, scheduling, and migrating promotions rules and settings in Salesforce (SFCC) and the call center promotion system.
• Support the coding, testing, and scheduling of promotions content (disclaimers, promo banners, homepage banners, promotions page).
• Verify promotions rules and promotions content accuracy in production once they are live, including occasionally outside of standard business hours.
• Document and maintain promotional log, test case checklist, and test data for all promotional information.
• Create, review, edit, and add disclaimer copy to Microsoft Teams to support promotions.
• Responsible for reviewing and approving promotion creative/information for accuracy during and after development, including disclaimer documentation, homepage on both desktop and mobile, emails/SMS, and promotions page.
• Review weekly customer feedback to identify promotional issues and identify customer friction patterns. Raise friction patterns to product management for further research and fixes.
• Proactively monitor, identify, and prioritize customer promotion friction points using our analytics and session replay tool, Quantum Metrics
• Stay up to date on new SFCC promotional developments and features to continually improve our processes and improve efficiency.
• Responsible for assisting Customer Service with promotion issues, provide information on new promotions and any updates, and respond to password reset requests from customers, including outside of standard business hours.

You’ll bring to the role

• Bachelor’s Degree or equivalent ecommerce experience 1- 3 years
• Experience with ecommerce web-based software, preferably Salesforce Business Manager
• Must be able to work quickly and accurately in a deadline driven production environment that changes frequently and sometimes on short notice
• Experience using session replay tools to identify customer friction opportunities e.g., Quantum Metrics
• Excellent written and verbal skills
• Highly detail-oriented with strong analytical, troubleshooting, and problem-solving skills
• A creative and exploratory mindset, open to finding new ways to test and identify problems
• Requires a high level of concentration during constant interruptions
• The ability to exercise good judgement and make recommendations for constant improvement
• Ability to multitask in an ever-changing environment
• Ability to work independently or as a team toward general goals
• Ability to be flexible for off hours including early mornings, nights, weekends, and holidays to ensure any promotion issues are resolved quickly

Benefits

• You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies.
• Support for your individual development plus opportunities for career mobility within our family of brands.  
• A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.*  
• Medical, dental, vision insurance & 401(K)* 
• Employee Assistance Program (EAP)
• Time off – paid time off & holidays*

*Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.

This position works in a hybrid model, with 4 days per week worked in the Hingham, MA location and 1 day per week worked remotely. 

Applicants to this position must be authorized to work for any employer in the US without sponsorship. We are not providing sponsorship for this position.

Applicants to this position must be authorized to work for any employer in the US without sponsorship. We are not providing sponsorship for this position.

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Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.