Calling all optimists,
innovators, and creators.
Make your mark here.

Position Overview:

*Can be based in our NYC or Columbus, OH office. In office time is required 3-4 days per week to support strong collaboration and development. *

About the role

The Customer Insights (CI) team provides consumer and market intelligence across our portfolio of women’s apparel brands. We partner with cross-functional teams to answer business questions and design research that helps uncover customers’ motivations, unmet needs, and shopping patterns. These findings guide decisions across product design, merchandising, planning & allocation, marketing, customer experience, and overall brand strategy.  

As an Analyst on the CI team, you will support customer-facing projects ranging from quick-turn questions to larger research initiatives. Day-to-day work includes analyzing data, interpreting customer feedback, and preparing clear summaries for brand partners. We are looking for someone with strong analytical skills and a genuine interest in understanding the ‘why’ behind customer behavior.

The impact you can have

• Collaborate with CI team leads and business partners to design and field projects in support of priority business questions  
• Support the execution of surveys, online customer communities, and other research methods, including questionnaire design, survey programming, and fieldwork monitoring.
• Analyze quantitative and qualitative data to identify patterns, themes, and insights
• Prepare clear, organized data visuals and reports to communicate findings
• Monitor macro customer, category, and competitive trends relevant to our brands

You'll bring to the role

• Bachelor’s Degree required
• 1-3 years of relevant professional experience preferred (e.g., strategy, research, consulting, corporate retail)
• Proficient in Microsoft PowerPoint, Word, Excel, Outlook
• Experience with survey research platforms and statistical tools, like SPSS or Q, is a plus
• Ability to interpret datasets, identify patterns, and visualize insights to tell a clear story
• Intuitive understanding of consumer psychology, behavior and related business considerations
• Strong attention to detail and high standards of accuracy in analysis and reporting
• Experience or demonstrated interest in retail / fashion
• Strong interpersonal skills and ability to prioritize requests effectively
• Demonstrates curiosity, resourcefulness, and adaptability in a fast-paced environment

Benefits

• You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies.
• Support for your individual development plus opportunities for career mobility within our family of brands.
• A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities. *
• Medical, dental, vision insurance & 401(K)*
• Employee Assistance Program (EAP)
• Time off – paid time off & holidays*
• The target salary range for this role is: $66,300 - 79,000.
• Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.
• Applicants to this position must be authorized to work for any employer in the US without sponsorship. We are not providing sponsorship for this position.

Position Type: