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About us

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful.

Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.

Sr IT Tech Lead

About the role

The Tech Lead/Solutions Architect position will provide operational support, technical guidance, and new solution delivery services across the enterprise. This position will be based in Tampa/Hingham/Remote, and it will report to the VP of Application Development.

The impact you can have

• Solutioning, building and integrating technology systems to meet the needs of our enterprise, specifically within our Marketing and Customer Data Cloud services.
• Assessing the systems architecture currently in place and working with technical resources to recommend solutions for improvements of legacy systems or delivering new technology and capabilities.
• Resolving technical problems as they arise.
• Providing supervision and guidance to cross-functional technology teams and mentor junior team members and 3rd party vendor resources.
• Continually researching current and emerging technologies and proposing changes where needed.
• Informing various stakeholders about any problems with the current technical solutions being implemented.
• Assessing the business impact that certain technical choices have.
• Providing updates to stakeholders on product development processes, costs, and budgets.
• Partner with QA for testing changes required to support new solution delivery or on-going operational support needs.
• Develop expertise in all the integrations that are critical for the omni channel ecosystem.
• Continue to be an advocate for technology across the enterprise. Leverage and build new relationships across the enterprise for collaboration, cross-team alignment and successful project delivery.

You’ll bring to the role

• 5-10 years of overall professional experience, including 2-3 years of experience with customer data environments (CDP, CRM, Loyalty, ESP’s, Cloud Data Platforms)

• Understanding of business processes and more specifically marketing services related to both digital, retail store and customer service operations. Industry-specific experience in apparel is a plus.

• Ability to operate with a sense of urgency and to rally appropriate teams to troubleshoot issues and track them to root cause resolution quickly and effectively.

• Strong interpersonal, analytical, problem-solving, influencing, facilitation, organizational, prioritization, decision-making, and conflict-resolutions skills.

• Proven ability to collaborate and build strong relationships across an organization.

• The ability to quickly absorb new technologies and features, with strong desire for continuous improvement.

• Experience with API tools is preferred.

• High level of competency with Microsoft applications, including Excel and Power Point.

• Excellent written and oral communication skills.

• Self-initiative and ability to be operate effectively on your own with our business and technology partners.

• Bachelor’s degree in related field is preferred.

Benefits

• You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies.
• Support for your individual development plus opportunities for career mobility within our family of brands.  
• A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.*  
• Medical, dental, vision insurance & 401(K).* 
• Employee Assistance Program (EAP).
• Time off – paid time off & holidays.*

*Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.

This position works remotely. Occasional travel to a company office may be required. 

Applicants to this position must be authorized to work for any employer in the US without sponsorship. We are not providing sponsorship for this position.

Location:

Corporate ascena – Remote

Position Type:

Regular/Full time

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.