Bring your
passion to a place

About us

Ann Taylor and LOFT empower women to find their authentic self-expression. Ann Taylor outfits the modern American woman so she's ready-for-work and ready-for-anything in timeless, tailored style. LOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them.

Discover a culture centered on empowering employees, with access to industry leaders and tools you need to expand your skills and stretch your abilities. We'll meet you at every milestone with opportunities and benefits to make life better in and outside of work (not to mention your closet). Ready to join us?

Discover a culture that empowers employees with access to industry leaders and the tools you need to expand your skills and stretch your abilities. We'll meet you at every milestone with opportunities and benefits to make life better in and outside of work (not to mention your closet). Ready to join us?

About the role

We’re looking for a resourceful, detail-oriented Web Producer to join our Digital Commerce team supporting AnnTaylor.com. This role is equal parts web production, digital execution, project coordination, and cross-functional facilitation. You’ll be responsible for executing high-volume site updates with accuracy and speed, while also contributing to larger initiatives around site optimization, content strategy, and performance.

You’ll collaborate with a wide range of partners across Marketing, Merchandising, Planning, UX, Analytics, Call Center, and CRM to bring digital campaigns to life and ensure a seamless customer experience. Ideal candidates are organized, proactive, and capable of managing competing priorities in a fast-paced retail environment.

The impact you can have

Web Execution & Content Management

- Execute daily/weekly/monthly content updates using Salesforce Commerce Cloud and custom CMS tools
- Manage and QA site content including homepage updates, promotional banners, navigation, product callouts, and merchandising blocks
- Troubleshoot HTML/CSS display issues and assist with light front-end fixes
- Maintain internal site search synonyms and redirects to improve findability and reduce “no results” queries

Cross-functional Project Coordination

- Support campaign launches, promotional activations, and seasonal refreshes with pixel-perfect precision
- Coordinate with Creative, UX, and Site Marketing to validate requirements and review feasibility
- Participate in sprint planning and retrospectives to align execution with broader product roadmap

Quality Assurance & Site Health

- Own QA process from staging to production, ensuring content and functionality are error-free
- Support site testing during code deployments and coordinate with QA/dev teams on issue resolution
- Monitor site performance using analytics tools (e.g. ContentSquare, Quantum Metric, Google PageSpeed) and escalate issues or degradation

Data-Driven Decision Making

- Leverage metrics, session replay tools, and merchant feedback to propose improvements to site layout, navigation, or content strategy
- Communicate trends, bugs, or blockers clearly to leadership and stakeholders
- Track performance and ROI of content modules and promotional placements

Team Collaboration & Communication

- Drive productive collaboration between internal departments and external partners
- Proactively flag risks, propose solutions, and help maintain streamlined processes
- Contribute to documentation, templates, and best practices for scalable production

You’ll bring to the role

- 3+ years of experience in web production, e-commerce operations, or digital merchandising
- Strong working knowledge of HTML/CSS and modern content management systems
- Familiarity with Jira, Confluence, Smartsheet, and QA tools
- Proficiency in Adobe Photoshop or Figma for asset slicing and review
- Comfortable working in a hybrid environment with tight turnaround times
- Strong communication and organizational skills
- Detail-obsessed with a collaborative, can-do mindset

Benefits at KnitWell Group

• Merchandise discount at our brands: 50% off regular-priced merchandise at Ann Taylor, LOFT, & Lane Bryant (in store and online) 
• Support for your individual development plus career mobility within our family of brands   
• A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities*  
• Medical, dental, vision insurance & 401(K) retirement* 
• Employee Assistance Program (EAP)
• Time off – paid time off & holidays*
• The target salary range for this role is: $70,000 - $74,000*

*Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.

This position works in a hybrid model, with three days per week worked in the New York, NY location and two days per week worked remotely. 

#LI-CS3

Location:

Times Square Tower-ANN-New York, NY 10036

Position Type:

Regular/Full time

Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.